1. Respectful and Honest Conduct

• Be respectful in all interactions with the PurvX India team.
• Provide truthful, complete, and accurate information when listing or purchasing items.
• Do not impersonate other individuals or misrepresent yourself or your listings.

2. Accurate Listings

• Describe your item honestly: Include key details such as condition, type of work (embroidery, embellishment), fabric, brand/designer name, and any visible defects.
• Photos must be your own: Upload clear, unedited images showing the front, back, and close-up details of the actual item.
• Measurements are mandatory: Include bust/chest, waist, and length measurements (in inches or cm).
• Do not use model or catalogue images unless you're the original designer or authorised seller.

3. Communication and Coordination

• All order-related updates, inquiries, and clarifications are handled directly by the PurvX India team.
• Buyers and sellers will be contacted as needed for confirmations or follow-ups.
• Ensure your contact details are correct and respond promptly when contacted.

4. Shipping & Order Fulfilment

• Ship items within 3 calendar days of receiving the order.
• Use trackable services (e.g. India Post, Delhivery, Bluedart, DTDC, etc.).
• Sellers must document proof of shipment:
  • Photos of the packed item with buyer name or order ID visible
  • Video or timestamped evidence of handover to courier
• Buyers are encouraged to record unboxing for high-value orders.
• False claims or unverified disputes may result in permanent removal from the platform.

5. Payment and Security

• All payments are processed securely through the PurvX India checkout system.
• Do not request or accept UPI, bank transfer, or cash outside the platform.
• Off-platform transactions are not supported or protected.

6. Prohibited Items

• Counterfeit, replica, or misrepresented designer items
• Items with undisclosed damage
• Items not related to Indian ethnicwear or home decor
• Anything prohibited under Indian law

7. Disputes and Resolution

• Buyers must report issues within 3 days of delivery.
• Sellers must cooperate with our team and share documentation as needed.
• We reserve the right to withhold payouts or issue refunds in case of disputes.

8. Fraud Awareness

• For orders above ₹5,000, both buyers and sellers must retain visual proof.
• Sellers: Show what was shipped and how it was packed.
• Buyers: Record full unboxing videos to help resolve disputes.
• False or unsupported claims will lead to removal from the platform.

9. Taxes, KYC, and Compliance

• Sellers must complete KYC with valid Indian ID (PAN, Aadhaar).
• Business sellers may be asked for GSTIN and invoice details.
• Sellers are responsible for declaring income as per Indian tax laws.

10. Reviews and Community Feedback

• You may be invited to leave feedback after a transaction.
• Keep reviews honest, respectful, and based on real experiences.

11. Updates to These Guidelines

• We may revise these guidelines at any time.
• Continued use of the platform means you agree to the updated terms.

Questions or concerns? Email us at support@purvx.in