Shipping & Delivery Policy

Shipping & Delivery Policy

Seller ships in ≤ 3 days Delivery within 14 days Purchase Protection active

PurvX India is a marketplace—items are sold and shipped by individual sellers.

How Shipping Works

Who ships my order? Each item is sold and shipped directly by the seller. Timelines can vary depending on the seller’s location and courier.

Standard Timelines

  • Dispatch: Sellers are expected to ship within 3 calendar days of your purchase.
  • Delivery: Orders are expected to reach you within 14 days of purchase.

Updates: You will receive email notifications with the courier name and tracking number once your order is dispatched.

Purchase Protection

  • Your payment is held securely. Sellers are paid only after your order has been shipped and delivered successfully.
  • If your order is not delivered or a wrong item arrives, PurvX India will review and resolve the issue before releasing payment to the seller.
  • To support any claim, buyers are encouraged to record a brief open-box video at the time of delivery showing package opening and item condition.
  • All payments must be made through PurvX India to stay protected. Never pay or share personal details outside our platform.

Tracking, Delays & Support

Tracking

Check your email for tracking details once your order is dispatched. Tracking updates are provided by the courier and may take some time to appear.

Delays

If your order hasn’t been delivered within the expected window, please contact PurvX India Support with your order ID. Our team will coordinate with the seller and courier to resolve the issue.

Address

Ensure your delivery address and phone number are accurate at checkout to avoid any delivery issues.

Important: If your parcel appears damaged or tampered with, refuse delivery (if possible) and notify PurvX India Support immediately with your order ID and photos. If you have accepted the parcel, please share your open-box video when raising a claim.